Support
Technical Support Structure
Our technical support is primarily through:
1) MSN: Easyspace@live.com , which will be online from
9.30am – 6.30pm. (Actual MSN online currently is actually >20 hours. But
officially this is our timing)
2) For all other times, you can contact us via email,
support@easyspaceonline.com and sales@easyspaceonline.com Email response will be within 4 hours
guaranteed.
3) Upon signup, you will also have a direct contact number, so you can call
anytime.
4) For all scheduled server maintenance, at least 1 week advance notice
will be given to all our clients.
Resolution Time for server issues:
Software problems: < 4 hours
Hardware problems/replacement: < 8 hours
Ddos Attack/major hacker attack: <24 hours. During this time, we will
migrate to a backup server, so that everything continues to function as
per normal.
Technical Support Structure
Our technical support is primarily through:
- MSN: Easyspace@live.com , which will be online from 9.30am – 6.30pm. (Actual MSN online currently is actually >20 hours. (But officially, this is our timing)
- For all other times, you can contact us via email, support@easyspaceonline.com and sales@easyspaceonline.com Email response will be within 4 hours guaranteed.
- Upon signup, you will also have a direct contact number, so you can call anytime.
- For all scheduled server maintenance, at least 1 week advance notice will be given to all our clients.
Resolution Time for server issues:
- Software problems: < 4 hours
- Hardware problems/replacement: < 8 hours
- DDOs Attack/major hacker attack: <24 hours. During this time, we will
- migrate to a backup server, so that everything continues to function as per normal.
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